so i brought my callaway x460 and hibore 5 wood into golfsmith to have work done. i wanted an inch cut off in the driver and a new shaft in the 5 wood. the promised date was saturday and when i called they said it wasnt ready yet and the guy said its "guaranteed to be done" sunday morning. so its sunday afternoon and i just left golfsmith pretty ticked. the 5 wood hasnt even been touched yet, and driver is not done "due to difficulties"
they said that there were problems removing the shaft from the driver and when i looked at the head, there were multiple very noticeable paint chips which got me kind of mad. i only wanted the driver shortened so my question is: didnt they just have to remove the grip and remove an inch off the butt end of the shaft? or am i wrong and that the shaft has to be removed complete for shortening/lengthening. thanks in advance.
I would have just removed the grip and shortened it. But whatever the case even if the had to remove the head, it can be protected from harm. I would demand a new replacement for the one they damaged.
You definitely don't need to remove the head to shorten it. They should only be removing the head from the 5 wood. Shortening a club should take a couple of minutes and be done while you wait. A re-shaft is a little more complicated, but if they've damaged anything they should definitely replace it. Shafts can be easily removed without damaging the head, especially with the amount of tools at their disposal! I am very suprised that this would happen at Golfsmith, they seem very proffessional in my dealings with them. Must have been somebody new!
Take photos of your club(s) before taking them in to have work done on them. That way, if you notice that the club(s) are damaged after work was performed, you have visual proof of the condition prior to having the work done if the person/company will not admit to the damage.
Also, get a written confirmation of the work to be performed. If you dropped the clubs off at Golfsmith and spoke to a customer [no]service representative instead of the technician doing the work, then there could be a communication issue (i.e., technician may have been told that you wanted the driver reshafted and the 5-wood shortened).
Finally... make friends with a local clubmaker. Since they are small, they tend to be more attentive to customers needs and since they typically rely only on club building/repairs, they will go out of their way to make sure their customers are happy.
so i brought my callaway x460 and hibore 5 wood into golfsmith to have work done. i wanted an inch cut off in the driver and a new shaft in the 5 wood. the promised date was saturday and when i called they said it wasnt ready yet and the guy said its "guaranteed to be done" sunday morning. so its sunday afternoon and i just left golfsmith pretty ticked. the 5 wood hasnt even been touched yet, and driver is not done "due to difficulties"
they said that there were problems removing the shaft from the driver and when i looked at the head, there were multiple very noticeable paint chips which got me kind of mad. i only wanted the driver shortened so my question is: didnt they just have to remove the grip and remove an inch off the butt end of the shaft? or am i wrong and that the shaft has to be removed complete for shortening/lengthening. thanks in advance.
The Callaway has a plastic sleeve in the driver that if they tried to save the sleeve, could result in scratches...if that's the case it sounds like they gave this job to an amateur...who apparently didn't read the instructions and instead of removing the 5-wood shaft removed the driver shaft.
Regardless, you're entitled to compensation...if they will not do it, contact Mark Erly at Golfsmith and tell him (politely) the situation.
First of all, a photo of your clubs prior to the alterations is in order, but I'd suggest that you take the photos in their presence. Otherwise they could say that your photo could have been taken before "you" damaged the club.
One other thing I'd do is create a repair form on your computer. Have areas in it that not only describe the work to be done, but also lists the condition of the club (a detailed description), and a signature spot for them to sign verifying the info is accurate.
The best suggestion I've seen here so far is to locate a local club builder that's fairly small. I'm one of those and I can assure you that I never take advantage of my customers. I treat their clubs better than I do my own. Not that every Golfsmith Club Tech is negligent, but they have no vested interest in the company. They are merely an employee and it's a part-time job for them.
Last edited by Pepto : September 25th, 2006 at 03:17 PM.
September 10th, 2006, 06:52 PM
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